Terms and Conditions
Family Mediation Delft
KVK Number: 94584230
Unless these General Terms and Conditions expressly provide otherwise, the following applies to their interpretation: a reference to a person includes a natural person, partnership or legal entity; the singular includes the plural and vice versa; and a reference to a masculine form includes a feminine form and vice versa.
1. Establishment and registration
Family Mediation Delft is established in Delft and registered in the trade register of the Chamber of Commerce under number 94584230.
2. Agreement
An agreement is any agreement between the client and Family Mediation Delft for the provision of services by Family Mediation Delft for the benefit of the client.
3. Acceptance of assignments
All assignments are exclusively accepted and executed by Family Mediation Delft. Third parties cannot derive any rights from the work performed and the results thereof.
4. Changes to these terms
Any deviations from these general terms and conditions are only valid if and insofar as they have been agreed in writing between the client and Family Mediation Delft.
5. Client terms
Any purchase or general terms and conditions of the client shall not apply, unless Family Mediation Delft has expressly accepted them in writing.
6. Liability
Any liability of Family Mediation Delft, including that of persons working for or on its behalf, shall be limited to the fee charged for the relevant assignment to which the liability relates.
7. Maximum liability
In all cases, the total liability of Family Mediation Delft towards the client shall be limited to a maximum amount of €5,000.
8. Quotations and offers
All quotations and offers from Family Mediation Delft are without obligation, unless a term for acceptance has been set in the quotation. If no acceptance period is set, the offer will always expire after 30 days.
9. Obvious errors
Family Mediation Delft cannot be held to its quotations or offers if the client could reasonably understand that the quotations or offers, or a part thereof, contain an obvious mistake or error.
10. Prices
The prices stated in a quotation or offer include VAT and any costs to be incurred in the context of the agreement, including travel and accommodation, shipping and administration costs, unless otherwise indicated. Quotations do not include hiring external experts unless those services are expressly stated in the quotation or offer.
11. Payment period
Invoices must be paid within 14 days after the invoice date in a manner to be specified by Family Mediation Delft.
12. Late payment
If invoices from Family Mediation Delft remain unpaid in whole or in part, the client will be in default without notice of default. Interest of 1% per month is due on the unpaid amount.
13. Third parties
Family Mediation Delft will exercise due care when engaging third parties, such as lawyers, advisors, experts or service providers. Family Mediation Delft is not liable for errors or shortcomings of these third parties. In such a case, the client is obliged to hold the engaged third parties liable and to recover any damages suffered from those third parties.
14. Indemnity
The client indemnifies Family Mediation Delft against all claims, such as damages and legal proceedings, from third parties that are related to the execution of the agreement between the client and Family Mediation Delft, unless the claim concerns serious shortcomings of Family Mediation Delft.
15. Appointment cancellation
Appointment cancellation by the client must be done by email.
In the event of cancellation by the client within 48 hours before the start of the activity in question, the client owes 0% of the costs of the cancelled hours or of the agreed principal sum.
In case of cancellation between 24 and 48 hours before the start of the activities, 50% of these costs are owed.
In the event of cancellation by the client within 24 hours before the start of the activity in question, the client owes 100% of the costs of the cancelled hours or of the agreed principal sum.
The client owes 100% of the total agreed principal sum if they do not use the agreed services of Family Mediation Delft without cancelling.
Intake appointments are free of charge. However, a fee of €175 is the principal amount for cancellation. The cancellation rules above apply.
16. Disputes
If Family Mediation Delft and the client have a dispute arising from this agreement, they are obliged to first attempt to resolve the dispute in consultation with one another and, if this does not succeed, to use mediation.
17. Intellectual property
Family Mediation Delft reserves the rights and powers that accrue to it under the Copyright Act and other intellectual property laws and regulations.
18. MfN code of conduct
The code of conduct set out in the MfN “Gedragsregels voor de MfN-registermediator” applies.
These terms are published from the document supplied by Family Mediation Delft. Consider having the wording reviewed by a qualified legal professional before relying on it for a particular situation.